Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Actual delivery times are dependent on the shipping method chosen and the individual efficiency of those carriers. Model Train Market is not responsible for shipping delays caused by carrier volume or weather delays. However, we promise to do everything in our power to make sure you receive your order!
Hey, if it were up to us… every package would travel by High Speed Train!
Domestic Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Be sure to take advantage of our Free Shipping Promotion:
- All orders over $99 shipping to the 48 contiguous United States automatically qualify for Free Standard Shipping
- All orders over $99 shipping to Alaska or Hawaii automatically qualify for $5.00 Flat Rate Standard Shipping
Local Curbside pickup
You can skip the shipping fees with free local curbside pickup at 7048 Midway Ter – Suite 401 in Ocala, FL 34472. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business days. (excluding weekends) We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9am-4pm, Monday - Friday. Please have your order confirmation email with you when you come.
International Shipping
We gladly offer international shipping to the following countries: Åland Islands, Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Bouvet Island, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Vatican City, Honduras, Hong Kong SAR, Hungary, Iceland, India, Ireland, Isle of Man, Italy, Jamaica, Japan, Jersey, Kiribati, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Martinique, Mayotte, Mexico, Moldova, Monaco, Montenegro, Montserrat, Nauru, Netherlands, Netherlands Antilles, New Caledonia, New Zealand (16 of 17 regions), Nicaragua, Niue, Norfolk Island, Norway, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Poland, Portugal, Réunion, Romania, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, San Marino, Serbia, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Korea, Spain, St. Vincent & Grenadines, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Timor-Leste, Tokelau, Tonga, Trinidad & Tobago, Turkey, Turks & Caicos Islands, Tuvalu, United Arab Emirates, United Kingdom, U.S. Outlying Islands, Uruguay, Vanuatu, Venezuela, British Virgin Islands, Wallis & Futuna, South Africa, Qatar Show less
Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
Duties and Taxes: All duties and taxes added automatically at checkout so no surprise fees at delivery!
International Shipping Methods:
- DHL eCommerce (1-2 Weeks Delivery Time)
- DHL Worldwide (2-5 Days anywhere in the world!)
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
For any questions about your order, please contact us at support@modeltrainmarket.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We can only ship via USPS to PO Boxes.
Refunds, returns, and exchanges
Your purchase is backed by our 60-Day No Hassle Return Policy!
We accept returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@modeltrainmarket.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@modeltrainmarket.com.
